Toasters: A quick walk from Gallivan Station

Toasters

Traveling on TRAX in the downtown area, there are dozens of fantastic breakfast, lunch and dinner options. You may remember that a little over a month ago, we shared our experience at DP Cheesesteaks?

Well, we’re sandwich fans and this time we popped in at Toasters, located at 30 East Broadway (300 South).

This great local shop actually has two locations – the one on Broadway and another over on 200 South – both are a quick walk from Gallivan Station.

Toasters is a great little deli that offers a variety of salads, sandwiches and even a bit of European candy. Prices range from $4-8 for a sandwich and chips.

Looking for a departure from the norm? Check out the crab salad sandwich with avocado. It’s a nice change from the regular turkey.

The location has an eclectic, hip downtown vibe, complete with its own stickered venting system.

City Weekly called Toasters the “best sandwich and chips” of 2010. Have you been over to Toasters? What did you think?

UTA Announces Second Twitter Chat

Join @rideuta for a chat on Twitter

Special thanks to all those who participated in today’s history making #utafare Twitter chat. The transcript from our one hour chat has been downloaded, printed and will be recorded as a part of the official public record on UTA’s current fare proposal.

We believe this chat may be the first Twitter chat to be recorded as part of the official public record on public agency policy.

Special guests UTA General Manager Mike Allegra and staff from UTA’s fare collection department answered nearly 100 questions – on everything from the fare proposal to electronic fare collection and service – from 48 different individuals for one hour. Hundreds more from cities as far away as Brisbane, Australia and London, England “listened” in.

The chat was so popular, that Allegra has agreed to extend the opportunity. In March, he will bring together the Regional General Manager of Salt Lake County, along with service planners to host a one hour chat regarding proposed service changes.

Unfortunately, turn out at the agency’s public hearings held throughout the area have not been as popular. Following today’s meeting, attendance count for all three meetings stood right around 20.  Another 30 individuals have provided comment over the phone.

It’s incredibly important that UTA hear from the public on this important issue. Whether you support the changes or not, please consider participating in one of the three remaining fare hearings or, for an even simpler interface, leave an official comment online.

For more information on the current fare proposal, take a look at our overview, an article on how the agency’s fares compare and a list of frequently asked questions.

UTA Salaries

UTA Salaries

There have been a number of questions regarding the salary of UTA’s management, including CEO John Inglish. Today, during our #utafare chat on Twitter, we committed to sharing some additional information about UTA salaries.

Talking about individual salaries is always a difficult conversation; essentially you’re putting a dollar value on someone’s worth…Here’s a glimpse into how UTA sets employee salaries.

How UTA’s Administrative Salaries are Determined
Let’s start by talking a little bit about how UTA administrative salaries are determined. All administrative positions, from the CEO to entry level positions, are determined by analyzing market compensation data from several national, local and industry salary surveys of comparable positions. Because UTA is the only transit agency of its kind in Utah, local surveys include data gathered from comparable positions in academics, utilities, large business corporations, etc. This process is completed annually. UTA’s policy is to pay the average of the market data analysis.

Data sources include:

Market Pay Structure Audit
UTA’s market pay structure is audited by an outside organization annually. In the most recent audit, released in August 2010, auditor Jill E. Carter said: “In examining the 2010 pay practices, UTA has developed a credible, competitive market driven pay system for its administrative employees…The result is an increasingly reliable, credible and transparent market competitive pay system that serves UTA administrative staff well.”


Executive Salaries Determined by UTA Board of Trustees

UTA’s CEO, general manager, general counsel and internal auditor report directly to the board of trustees. The board uses the agency’s compensation data and salary-setting process to set their compensation.

Negotiations between UTA executives and the board are not much different than the conversations anyone might have with their employer. Factors that may be discussed could include: other opportunities for employment, salary matching, qualifications, length of service, job performance and organizational goals. Negotiations are also guided by current economic conditions, the status of the agency and industry demand.

How the Economy has Affected Salaries
In 2009, the impact of the deepest economic downturn in decades hit UTA. The agency pro-actively responded by reducing department budgets across the board, including implementing a freeze in wages. In 2010, UTA management saw a 10-15% decrease in compensation.

How UTA Compares to Other Agencies
Two weeks ago, UTA was named the second best transit system in the nation by U.S. News and World Report. The local population UTA serves is very small in comparison to the other agencies recognized in the article (NYC, Boston, Portland, San Francisco and L.A. to name a few), but service is comparable.

And yet, if you compared UTA to transit agencies with a similar population and income base like Las Vegas, Memphis, Nashville, Oklahoma City, Richmond, Rochester, and Tucson it would shine even more. Several of these cities operate less reliable service at a similar to higher fare, cover a much smaller geographic area and none of them operate rail services.

As we’ve mentioned here previously, transit agencies are difficult to compare. However, perhaps the closest comparison is Santa Clara Valley Transportation Authority (VTA) in San Jose. Though the area serves a larger population, service is very similar.

As you can see from the chart included below, even the executive salary is similar.

Agency Executive Service Area Fare Bus Rail
Santa Clara Valley Transportation Authority (VTA) Michael T. Burns

Salary: $290K

326 sq. mil $2 Fleet: 450

Routes: 75

42 miles
Utah Transit Authority (UTA) John Inglish

Salary: $296

1,600 sq. miles $2

$2.25 proposed

Fleet: 650

Routes: 118

2011: 70 miles

2014: 134 miles

Overall, UTA handles salaries in a manner very similar to every other public entity.

UTA Hosting Twitter Chat on Fares

Join @rideuta for a chat on Twitter

UTA is trying something new today. From 11 a.m. to noon MST we will be holding an interactive Twitter chat regarding fares. UTA will be tweeting from the @rideuta account. Follow the conversation using #utafare.

UTA General Manager Mike Allegra and representatives from UTA’s fare collection department will be taking questions regarding UTA’s fares and answering many of them as they can.

We are limited to an hour and many questions may require a broader explanation. Those inquiries will be responded to here, on the blog.

The conversation on Twitter will be tracked and will be included as a part of the official public record regarding the agency’s current fare proposal.

Due to the official element of this discussion, @rideuta will only be addressing fare related questions during this hour. Other questions will be addressed once the #utafare chat is complete.

Questions or comments with obscene language, vulgarity, personal attacks or those meant solely to provoke other readers and/or UTA staff will not be addressed.

Before participating in the chat, you may want to review UTA’s fare proposal and the fare table.

Want to get your question in early? Tweet @rideuta using #utafare anytime before the chat.

Don’t have time to participate in the chat, but would like to submit a formal comment? Participate in one of the agency’s public hearings or provide a comment online.

Please bear with us, this is the first time we’ve tried anything like this and there’s bound to be a bit of a learning curve. However, we are committed to being as transparent as possible and answering all of your questions, even if they are not covered during the one hour chat.

New to Twitter chatting? Here are a couple of tips to get you started:

  • Create a free account at Twitter.com
  • Search for @rideuta and follow the account
  • At 11 a.m. visit Twitter and search for #utafare (another very user-friendly interface is Tweetchat.com) and you will be able to view the chat in real time.
  • To participate, ask your question or comment and include the hashtag #utafare in your tweet. Make sure the entire question or comment, including the hashtag, is 140 characters or less.

Get Your Superhero On At Black Cat Comics

Get Your Superhero On At Black Cat Comics

Spider Man, Batman, and Iron Man, aside from being very man-centric what do these have in common? Superheroes, sure. Blockbuster movies, that too. But the origin of these and many other popular characters began in comic books. What’s that you say? You’ll see the movies but comic books are for kids. Nothing could be further from the truth.

At Black Cat Comics in Sugar House, easily accessible from UTA bus routes 21 and 213, you can find books for both kids and adults. If you enjoy superhero movies, come in and get a leg up on this summer’s blockbusters, there are countless books featuring Captain America, Thor and Green Lantern or if you are looking for something less in the mainstream you can find books about characters like Iron Fist, the Secret Six, Deadpool or Green Arrow. There are books based on popular fiction, video games, movies and television shows or classic tales like the Wizard of Oz.

Owner Greg Gage and his staff are very friendly and willing to help you find what you are looking for or make suggestions based on what you like. Black Cat also features a section devoted to all ages, kid appropriate comics in addition to toys and apparel. They are located at 2261 Highland Dr.

How UTA’s fare compares to other transit agencies

How UTA's fares compare

Public transit agencies typically rely on three primary revenue sources to fund operations: local revenue collected through various tax and funding structures, state and federal revenue and transit fares.

In Utah, funding for transit comes from a local option sales tax, fare box recovery and federal grants for operating and capital costs.

The recent economic downturn has had a significant effect on these funding streams. Last year alone, 90 percent of transit agencies faced declining revenue.  In response, 80 percent of transit agencies responded with fare increases and/or service cuts in 2010.

UTA has proposed a fare increase for 2011. It will be the first increase in two years. Under the proposed changes, one-way adult fare would be set at $2.25 May 1, 2011 – a 12.5 percent increase from base fare, but equal to the actual fare riders are currently paying due to the fuel surcharge.

Currently, revenue from fare covers 20 percent of the actual cost of operating service. In comparison, the national average is 31 percent.

Some have asked how UTA’s new fare will compare to other transit agencies. In all honestly, it is difficult to contrast UTA’s operation with other systems – it’s like comparing apples to oranges.

For instance, if we were to take population and income as a potential base for evaluation we would look at metro areas like: Las Vegas, Memphis, Nashville, Oklahoma City, Richmond, Rochester, and Tucson. One way fare in these cities ranges from as little as $1.50 all the way to $3; however none of them operate rail services and nearly all cover a much smaller geographic area.

Perhaps the closest comparison would be San Jose, which has a larger population, but similar service.

Agency Fare Bus Rail Square Miles
Santa Clara Valley Transportation Authority (VTA) $2 Fleet: 450Routes: 75 42 miles 326 sq. miles
Utah Transit Authority (UTA) $2 current$2.25 proposed Fleet: 650Routes: 118 2011: 70 miles2013: 134 miles Six counties1,633 sq. miles

Currently, both agencies charge $2. UTA’s proposed fare would be somewhat higher than VTA’s, however the agency operates more service over a significantly larger area.

Others have suggested UTA look at New York, Chicago, Denver, Phoenix, Seattle and Portland.

MTA ($2.40) in New York City and CTA ($2.25) in Chicago are the nation’s two largest transit carriers. Their population density, service area and operating revenue are so different from UTA’s, there really is no comparison.

For instance, MTA carries 1/3 of the nation’s transit riders and collects more than $6 billion in fare revenue. CTA handles millions of passenger trips, but operates in a service area smaller than 300 square miles.

Though the population of Denver’s metro area is about twice that of Salt Lake City, RTD ($2.25) operates somewhat similar service.

Though bus service is comparable, Valley Metro ($1.75) in Phoenix offers less rail service than UTA. It recently opened its first light rail line (20 miles) and commuter rail is currently under study. Valley Metro fares cover about 25 percent of the agency operation.

Sound Transit ($2.50) in Seattle offers bus and light rail to portions of five counties in the Puget Sound area. With much higher population the agency easily generates more ridership.

TriMet ($2.35) offers bus, light rail and commuter rail over a 557 square-mile area. Residents are avid transit riders – the area boosts the eighth highest transit ridership in the nation.

Overall UTA riders pay similar fare (even with the proposed changes) for similar service, although it is generally over a much larger service area. In fact with passenger trip length among the longest in the nation, UTA riders are seeing much higher value per mile traveled.

UTA tests new trains–six months until opening new TRAX lines

New TRAX Vehicles on North South Line

Monday, Feb. 7 marked six months until UTA opens the Mid Jordan and West Valley TRAX lines.  To prepare for the opening, UTA has started testing the new low-floor S70 TRAX vehicles on the North/South line between Midvale and Sandy.  The new vehicles will allow riders to board straight from the platform without climbing stairs.  This level boarding is especially beneficial for persons with disabilities who currently board TRAX  from a high-block ramp at station platforms. 

Test trains are currently out-of-service for passengers.   UTA anticipates opening the new vehicles to passengers on the 703 TRAX route in spring.

UTA Proposes Fare Changes

How UTA's fares compare

Yesterday afternoon, UTA announced proposed changes to its fare programs. Under the proposal, the cost of the agency’s fares and passes would gradually increase over the course of three years.

No one likes a fare increase – they are hard on everyone and can be difficult to understand.

These changes have been proposed to help UTA keep pace with increasing fuel costs, increased operating costs (UTA will open two new TRAX lines in August), inflation and the budget challenges associated with a weak economy.

“Our goal is to keep our fares reasonable while still asking our riders to contribute a fair share toward increased costs of operation,” UTA General Manager Mike Allegra, said.

Today, UTA’s passenger fares account for 20% of the actual cost of operating service. In contrast, the national average rests at just over 31%.

The following table highlights the proposed change in price for some of the agency’s more common fares and passes:

Fare Type Base Fare Current Fare with Surcharge 5/1/11Collection 4/1/12Collection 4/1/13Collection
Adult Cash $2.00 $2.25 $2.25 $2.35 $2.50
Day Pass $5.00 $5.50 $5.50 $5.75 $6.25
Adult Monthly Pass $67.00 $75.00 $75.00 $78.50 $83.75
Paratransit Cash $2.50 $2.75 $3.00 $3.00 $4.00

For a full list of proposed fares, please see the proposed public fare table available on UTA’s public website.

Raising the Fuel Surcharge Threshold

Along with the change in regular fares and passes, UTA is seeking to adjust the fuel surcharge program. The program was established in 2008 to protect the agency’s budget and operations against volatile, unforeseen increases in fuel prices.

Fuel prices have now reached the point that they remain consistently at or near the current trigger – $3. UTA proposes setting a higher baseline fuel cost as a threshold for activation. Under the new proposal, the surcharge would be implemented when diesel fuel averages $4 a gallon over the course of a full quarter.

Low Income Solution

Although a large portion of UTA’s riders are those who choose to take transit as opposed to driving their car, and can handle the modest increase, many will question how this increase affects Utah’s low income and disabled populations.

UTA is seeking to partner with the State of Utah, along with community agencies, to expand the low income fare program.

Current Horizon cardholders with a cash credit on their card may purchase adult monthly passes at a 16 percent discount. The new program would be expanded to include many more individuals and the discount would increase to 25 percent off a regular adult monthly pass.

“We are sensitive to the impact fare changes can have on low income individuals and families,” Allegra said.  “This change would make discounted fares available to approximately five times as many people as the current program.”

The agency anticipates that 100,000 low income individuals would be eligible for the discount.

UTA also proposes to maintain its current collection of discounted fares available to the public including:

  • 50% discount for seniors, valid Medicare card holders and qualified disabled riders
  • 33% discount for groups of four people purchasing the group day pass
  • 25% discount on the student and minor monthly passes
  • 10% discount on bus token 10-packs
  • Free trips on all fixed route services for Freedom Access Pass paratransit riders
  • Free trips for all children ages five and younger on all services

Paratransit Adjustments

The proposal will raise paratransit fares by $.25 in May 2011 and $.50 in 2012 and 2013. The proposed increases are consistent with the plan vetted by the public and approved by the UTA board in August 2009.

UTA understands that raising fares for paratransit riders is difficult. However, the high cost of providing the service – at about $35 per trip – makes the increase necessary.

Though ADA rules allow transit agencies to charge paratransit riders double the regular adult cash fare, UTA has always sought to offer the fare at the lowest rate possible. Under the proposed increase, the agency will continue to charge paratransit riders less than the allowable fare. As outlined above, Paratransit Freedom Access Pass holders will continue to ride fixed route service for free.

The proposed increases are consistent with the plan vetted by the public and approved by the UTA board
of trustees in August 2009. UTA is fulfilling its commitment to increase paratransit fares incrementally,
and only in conjunction with system-wide fare increases.

Public Dialog

UTA is a publicly funded entity fueled in large part by revenue from sales tax in its service area. The agency is interested in not only sharing relevant information regarding this proposal with the public, but also taking public comment.

In addition to the information provided in this article, the following documents are available online for public review:

For more information on the proposed fare changes you may attend one of seven public hearings, use the fare proposal comment form or call UTA at 801-RIDE-UTA (801-743-3882). Public comment will be accepted from Feb. 1 to Mar. 3, 2011.

In an effort to reach more people UTA will also host a Twitter chat on fares on Feb. 17 from 11 a.m. to noon with General Manager Mike Allegra and key fare staff. More information on this initiative will follow.



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